got hit by the "we are sure you are using our software for commercial purposes so no more connections for you" wave (yeah right), so I need an alternative (ideally, with a simplified support version an elderly person could easily download and use, think TeamviewerQS), any quick recommendations?

personal recommendation?

well yeah, I can google, but I was thinking more along the "use this one because xyz, trust me, I'm an engineer" line.

I still can establish a Teamviewr connection for about a minute before it boots me out, more than enough to download and run the new module on the target computer. will check AD, thanks.

and yes, the person is the disablestest of all IT-disabled persons that ever existed, their disdain for technology effectively preventing them from learning even the basics, despite being a windows computer user for about 2 decades now. amazing in its own way.

AnyDesk is awesome!